Electrical problems don’t always wait for business hours. A tripped breaker at 3 a.m., flickering lights in your restaurant just before opening, or a burning smell coming from your electrical panel on a weekend, a solution can’t be put off until Monday or even the morning. That’s where 24/7 emergency electrical services come in.
At Kreistrom, we understand that fast, professional help in a moment of crisis can make all the difference — protecting your property, your people, and your peace of mind. Whether you’re a homeowner, a small business owner, or managing a commercial facility, this guide will walk you through what to expect when you call for emergency electrical service.
What Is Considered an Electrical Emergency?
Not every electrical issue needs immediate attention. However, some situations pose a safety risk or could cause significant disruption if not addressed promptly.
Here are common signs that indicate a true electrical emergency:
Immediate Danger to Life or Property
- Burning smells, especially near outlets or panels
- Sparking or arcing wires
- Electrical fires or smoke from fixtures
Complete Loss of Power (Not Caused by the Utility Company)
- If your home or business is the only one on the block without power
- If critical systems like security, refrigeration, or medical equipment are affected
Damaged or Exposed Wiring
- After a flood, storm, or renovation mishap
- If wires are chewed through or otherwise exposed
Repeated Breaker Trips or Electrical Surges
- Circuit breakers that trip over and over, especially with no apparent cause
- Power fluctuations affecting sensitive equipment
If you’re ever unsure whether your issue is urgent, it’s safer to call and let a licensed electrician make that judgment. You can always check out the Electrical Safety Authority’s safety guides if you want to learn more yourself.
How Kreistrom Handles After-Hours Calls
When you call Kreistrom’s 24/7 emergency line, you won’t get a generic answering service or a “we’ll call you back tomorrow” response. We’re built for fast, professional action — anytime.
Here’s how our emergency process works:
Step 1: Initial Call & Safety Assessment
Your call is routed directly to our emergency dispatcher. You’ll be asked:
- A brief description of the issue
- If there are any immediate safety risks
- Your location and access information
We’ll help you take basic precautions while our technician is en route — such as turning off power at the main breaker, avoiding water near electrical sources, or vacating a hazardous area.
Step 2: Rapid Dispatch
We prioritize based on severity and distance. Most emergency calls receive a technician on-site within 60 to 90 minutes, depending on your location. Our headquarters is in Airdrie so that you can judge the timing based on that distance.
Our fleet is equipped with the tools and parts needed to handle the most urgent repairs on the first visit.
Step 3: On-Site Diagnosis & Stabilization
Once we arrive:
- We’ll assess the immediate danger
- Isolate or shut down affected circuits
- Begin repairs, if safe and possible
- If needed, restore temporary power while scheduling a follow-up for permanent repairs
We’ll walk you through every step, answer your questions, and only proceed with your approval.
Step 4: Transparent Communication
Even in an emergency, we believe in clarity:
- You’ll receive a clear explanation of the issue
- An upfront estimate before major work begins
- Documentation of all work completed
Business Owners: Protecting Productivity and Public Safety
For commercial clients, downtime is costly— and in some cases, it can be dangerous. An outage can interrupt production, compromise security systems, or force customer-facing businesses to close their doors.
At Kreistrom, we prioritize:
- Retail and restaurant locations with live customers or perishable goods
- Offices and clinics where electrical outages affect staff or equipment
- Industrial facilities needing urgent power restoration to maintain safety compliance
We’re experienced with commercial-grade systems and follow strict safety protocols when working on high-voltage systems or in shared spaces.
If you’re a business owner, consider our Commercial Electrical Services for ongoing support and preventative maintenance options.
Residential Emergencies: Fast, Friendly Help When You Need It
For homeowners, few things are more stressful than an electrical issue at night or on the weekend. Whether it’s a buzzing outlet or total power loss, Kreistrom’s team brings calm to the chaos.
Common residential emergency calls include:
- Power loss during extreme weather
- Faulty wiring causing sparks or smells
- Blown fuses or tripped panels you can’t reset
We treat every home like our own — working clean, explaining clearly, and ensuring you feel safe and supported before we leave.
Explore our Residential Electrical Services to learn more about upgrades, panel replacements, and more.
What to Do While You Wait
Safety is always the top priority in an electrical emergency. Until your electrician arrives, here are a few general tips:
Do:
- Turn off power at the main breaker if there’s smoke or sparks
- Keep a flashlight handy if it’s dark
- Clear the area of flammable materials or people, especially children and pets
Don’t:
- Attempt DIY electrical work – there are many safety hazards involved in DIY electrical work
- Touch exposed wires or damaged outlets
- Use water to put out electrical fires (use a Class C fire extinguisher if needed and call 911)
Your best action is to call a licensed professional and wait for help.
How Much Do Emergency Electrical Services Cost?
Emergency electrical service is typically priced higher than standard business-hour calls due to urgency, staffing, and after-hours logistics.
At Kreistrom, we’re transparent with our pricing:
- No surprise fees
- Clear explanations of what’s urgent vs. what can wait
- Itemized billing if further work is required later
Our goal is to stabilize the situation affordably and then follow up during regular hours for long-term fixes if needed.
Preventing the Next Emergency: Kreistrom’s Proactive Solutions
While emergencies can’t always be avoided, regular maintenance helps reduce the risk of unexpected after-hours issues.
We offer:
- Routine inspections for homes and businesses
- Thermal imaging to catch hot spots before they fail
- Upgrades to aging panels or outlets
- Backup generator consultations for critical operations
Ask us about our maintenance plans and how they can help you avoid future stress.
Why Choose Kreistrom?
With years of experience serving Calgary and the surrounding areas, Kreistrom is trusted for our fast response, technical excellence, and clear communication — even in the middle of the night.
When you call us for emergency help, you’re not just getting an electrician — you’re getting peace of mind.
- Licensed & insured technicians
- Fully stocked service vehicles
- Friendly, professional communication
- Locally owned and operated
- 5-star customer service (check our reviews)
Final Thoughts: Stay Safe, Stay Ready
Electrical emergencies are stressful, but they don’t have to be chaotic. With a trusted team like Kreistrom on call 24/7, help is always just a phone call away. If you’re facing an urgent issue — or want to prepare before one strikes — don’t wait. Contact us anytime and know that reliable, expert help is on the way.
